Question 1

Do you offer free shipping?

Accepted Answer

Yes — we offer free FedEx Ground shipping on all orders over $100 within the continental United States. Orders under $100 calculate shipping based on weight and zone at checkout.

Question 2

How long does shipping take?

Accepted Answer

Standard FedEx Ground shipping takes 3-7 business days depending on your location. East coast addresses receive packages in 3-5 days, west coast addresses 5-7 days.

Question 3

Do you offer wholesale or B2B pricing?

Accepted Answer

Yes — we have a dedicated wholesale program for detail shops, distributors, and resellers. Apply at /wholesale to receive tiered pricing (up to 35% off), NET-30 invoice terms, and dedicated account support.

Question 4

What is the VIP Elite Crew membership?

Accepted Answer

The Elite Crew VIP membership gives you exclusive access to premium polishing tutorial videos, early access to new products, member-only pricing, and a private support channel. Available at $3.99/month or $40/year. Free 1-year membership included with every signup during our Grand Opening promo.

Question 5

Do you accept returns?

Accepted Answer

Unopened, unused products may be returned within 30 days of delivery for a full refund (less shipping). Used or opened products are not eligible for return for hygiene and safety reasons. Contact support@cutabovepolishshop.online to start a return.

Question 6

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards through Stripe, plus PayPal. Approved wholesale customers can also pay by NET-30 invoice.

Question 7

How do I earn store credit through referrals?

Accepted Answer

Every customer gets a unique referral code in their profile. Share it with friends — when they make their first qualifying purchase, you earn $10 in store credit that can be applied to any future order.

Kits

5 Piece Buffing Kit

8 Piece Buffing Kit

Boss Soss Sprayable Metal Polish Value Kit

Calz Kustom Polishing Kit

Ceramic Pro 30 Shinelock Value Kit

EZ Money Buffing Wheel and Polish Kit

Professional Polishers Starter Kit 21 Piece

Stainless Steel Polishing Kit

Super Shine 'X' Polishing Kit

Ultra Shine Signature Series Polishing Kit

Wheel & Tank Detailing Kit

Wheel Polishing Kit

Z-Ball Master Polishing Kit with Pro 40

Zephyr American Shine Metal Finishing Kit

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