Question 1

Do you offer free shipping?

Accepted Answer

Yes — we offer free FedEx Ground shipping on all orders over $100 within the continental United States. Orders under $100 calculate shipping based on weight and zone at checkout.

Question 2

How long does shipping take?

Accepted Answer

Standard FedEx Ground shipping takes 3-7 business days depending on your location. East coast addresses receive packages in 3-5 days, west coast addresses 5-7 days.

Question 3

Do you offer wholesale or B2B pricing?

Accepted Answer

Yes — we have a dedicated wholesale program for detail shops, distributors, and resellers. Apply at /wholesale to receive tiered pricing (up to 35% off), NET-30 invoice terms, and dedicated account support.

Question 4

What is the VIP Elite Crew membership?

Accepted Answer

The Elite Crew VIP membership gives you exclusive access to premium polishing tutorial videos, early access to new products, member-only pricing, and a private support channel. Available at $3.99/month or $40/year. Free 1-year membership included with every signup during our Grand Opening promo.

Question 5

Do you accept returns?

Accepted Answer

Unopened, unused products may be returned within 30 days of delivery for a full refund (less shipping). Used or opened products are not eligible for return for hygiene and safety reasons. Contact support@cutabovepolishshop.online to start a return.

Question 6

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards through Stripe, plus PayPal. Approved wholesale customers can also pay by NET-30 invoice.

Question 7

How do I earn store credit through referrals?

Accepted Answer

Every customer gets a unique referral code in their profile. Share it with friends — when they make their first qualifying purchase, you earn $10 in store credit that can be applied to any future order.